FREE UK STANDARD DELIVERY OVER £35

FAQs

Are my details safe?

Absolutely. We are honest, transparent and trustworthy; all customer information is confidential. We would never pass on customer information to third parties.

What do your lovely designs measure then?

Framed mounts:

  • Mini 20x20cm
  • Small 27.4x27.4cm
  • Medium 32x32cm
  • Large 42x42cm
  • Extra Large 52x52cm

Unframed mounts:

  • Mini 18x18cm
  • Small 25.4x25.4cm
  • Medium 30x30cm
  • Large 40x40cm
  • Extra Large 50x50cm

Are your artworks original?

They sure are. We were the first to create artwork in this way. All of our cut-out designs are registered with the Intellectual Property Office and all of our artworks are protected by Copyright.

Beware of imitations - they're never as good as the real deal. If you're buying a cut-out artwork - make sure it's a Bertie & Jack, the original cut-out design company.

Do you offer gift wrapping?

Gift box

You're in luck! We currently include Bertie & Jack branded gift boxes with our Mini, Small and Medium framed artworks. This means the artwork is ready-to-give to the lucky recipient - no wrapping required!

Gift box colours vary - but don't sweat it, they all look lush!

How do I specify a map location to be used with the artwork?

If you've selected a Bertie & Jack map for your artwork and would like to specify a location, add your location to the text box on the product page. 

To view our maps click here.

How long does delivery take?

We aim to deliver within 5-7 working days. We try our best to get orders out as quickly as possible but hey, you can’t rush perfection. If you need your order sent super speedily, drop us an email and we’ll do our very best to help out.

How are the orders sent?

We use a courier service for framed artworks and Royal Mail for unframed mounts sent within Great Britain.

If you are likely to be out, please email us with any further delivery instructions, such as a safe place to leave the parcel or ideally, the address of a neighbour your order can be left with. A further option is to supply an alternative delivery address, for example a work address.

If you have ordered a framed artwork, you’ll receive an email or text message from our courier, giving details of when your order will be delivered.

How much does delivery cost?

Orders of £35 and over quality for free delivery within mainland Great Britain (England, Scotland & Wales). Orders below £35 are charged at a flat rate of £5.

Do you ship outside of Great Britain?

Yes, we ship within Europe. If you live further afield, drop us an email and we’ll be happy to quote on shipping costs for you.

We try to keep our European shipping prices as low and simple as possible and charge a flat rate of £18 per order.

Will I have to pay import duties?

Artworks are sold on an unpaid delivery duty basis. This means the recipient may have to pay any customs taxes or duties at time of delivery – best to check local legislation rules.

Will my design look exactly like the example shown on the website?

We use the same background print/s as shown on the product page - the only variation will be the section of the print used. This keeps each piece individual and unique.

We use a really good quality plexiglass, rather than glass, for our website products; this keeps the artwork safe in transit.

What if I'm unhappy with my order?

We'd be surprised! As each piece is made to order, we are unable to offer refunds and exchanges, unless the artwork has arrived damaged. If your order has arrived damaged - drop us an email with your order number and ideally, a photograph showing the damage and we'll arrange for a replacement artwork to be sent.

Is the frame included in the price?

Yes, prices quoted include the frame, unless otherwise stated.

Can I buy the mount only and not the frame?

Yes, many of our pieces are available to buy unframed - check out each product for the options available.

Where does the personal message go?

The personal message is handwritten on the bottom left of the artwork. This is your chance to truly personalise the piece. You might include a name, date, a few words of romance, or just a simple Happy Birthday!

The personal message is in addition to the artwork title and Bertie & Jack signature.

Spotted an alternative pattern on one of our social media channels?

If you’ve spotted a swatch pattern that takes your fancy, but are unable to find it as an option on our website, drop us an email, as we may still have available.

How about gift tags? They're nice.

Gift tag

They sure are. Drop us an email if you'd like a gift tag included with your order. 

Any other questions for us?

Drop us an email to hello@bertieandjack.co.uk and we'll be in touch quick smart.