Returns & Delivery Policy

Delivery Policy

We endeavour to dispatch all orders within 7 working days via Courier or Royal Mail services, as appropriate. For particularly large orders, delays may occur before dispatch. All delivery is free to mainland UK. If you have a very specific request then email us on to discuss your order through. If you have any queries on our delivery policy then please do not hesitate to email us on

Cancellation Policy

Please contact us within 24 hours of placing an order should you wish to cancel or make an amend to an order. After 24 hours of placing an order please refer to our Returns & Refunds policy.

Returns & Refund Policy

As each piece is made to order, Bertie & Jack cannot offer returns or refunds on non-faulty items. If an item reaches you in a faulty condition, please email with details, along with a digital photograph of the item.

Customer Service Contact

If you have any queries or questions regarding any of our policies then please do not hesitate to get in touch via phone or email. We endeavour to reply to all emails within 24 hours. Our office opening times are Monday - Friday (9am - 5:30pm).



We do not store any customer details except for name and email addresses. No financial details are stored on our site.